User-focused Senior Technical Writer with a 12 year background in documenting networking and communications products for highly technical audiences. Experience in scoping, planning, and executing documentation for online help, tutorials, quick-start guides, and API reference. Eager to learn new technologies and work within cross-functional teams.

~/resume/experience

Akamai Technologies — Cambridge, MA

Senior Technical Writer — (July 2018- July 2023)

• Support Enterprise BU API documentation.
• Create use-case driven supplemental documentation (Cheat-sheets, Cross-API workflows, etc.)
• Onboard and provide assistance to other writers for API standards, best practices, and general troubleshooting.
• See concurrent duties in Technical Writer II.

Technical Writer II — (October 2015 - July 2018)

• Plan, track, and create user documentation for various products throughout their release cycles.
• Triage bugs and defects in documentation.
• Develop API documentation from RAML specifications and source JSON/Schema.
• Worked on design requirements and the transition from unstructured FrameMaker to DITA/XML in SDL Trisoft.

Acme Packet / Oracle Communications — Bedford, MA

Project Lead — (March 2013 - October 2015)

• Took over documentation for an acquisition of a network monitoring application.
• Traveled to Germany to revamp documentation with developers.
• Updated new features for major releases.

Lead Writer — (January 2013 - October 2015)

• Created and managed user documentation for new features.
• Tracked bugs and defects through resolution in the publishing pipeline.
• Converted legacy content to DITA.
• Managed publication releases with SDL Trisoft.

Technical Writer — (May 2011 - October 2015)

• Developed product documentation based on engineering requirements.
• Maintained and updated existing documentation sets for software release cycles.
• Compiled and provided troubleshooting for online help across multiple product lines.
• Key stakeholder in facilitating design requirements and the transition from unstructured FrameMaker to DITA/XML in SDL Trisoft.

~/resume/education

University of Massachusetts Amherst — (August 2007 - May 2011)

Bachelor of Arts: English

Specialization: Professional Writing and Technical Communication

Minor: Information Technologies

~/resume/skills

• DITA/XML
• API documentation
• SDL
• Framemaker
• readme.io
• Linux
• HTML
• CSS
• Javascript
• Python
• MarkDown
• Git
• Jira
• Virtualization
• Networking/IP
• Security
• Photoshop
• Illustrator
• Microsoft Office Suite

~/resume/interests

• Portfolio Site
  • Built using Hugo as an experiment in using static site generators for documentation. Source pages are in Markdown.
• Makerspace
  • 3D Printers: Two independant machines with different build areas and print resolutions. Materials include PLA, ABS, PETG, and TPU.
  • Vinyl Cutter: Custom stickers/sign work up to 10" height.
  • Record Embosser: Experimenting with etching mono audio onto 3" PETG discs for record players.
• Music
  • I’ve been singing and playing guitar for 18 years.
  • Other various instruments include:
    • Flying-V Ukulele
    • Yamaha Guitalele
    • Mandolin
    • Irish Tenor Banjo (4-string)
    • Violins (fretted-electric and traditional)
    • Melodica